> ## Documentation Index
> Fetch the complete documentation index at: https://trunk-4cab4936-mintlify-a6f265a0.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Flaky Tests: Automatic ticketing for Linear and Jira

> Trunk can now create, reopen, and close Linear and Jira tickets automatically as your tests change status — no webhooks required.

**Trunk now manages the full lifecycle of a test's ticket for you.**

Turn on **Ticket automation** for a repository and Trunk will:

* **Create a ticket** when a test becomes flaky or broken
* **Reopen the existing ticket** (or create a fresh one) when a fixed test regresses
* **Close the ticket** when the test returns to healthy

Each toggle is independent, so you can start with just auto-close and add creation later. Auto-created tickets use the full Trunk ticket body — failure history, impact, common failure reasons, code owners — and your configured [field defaults](/flaky-tests/management/ticketing/jira-integration#custom-fields), so they arrive ready to triage.

Additional controls:

* **Reopen behavior** — reopen recent tickets (with a configurable 1–99 day window anchored on the provider close date), always create a new ticket, or do nothing.
* **Close and reopen target statuses** — pick which workflow state closed and reopened tickets move to, with sensible provider defaults.
* **Dashboard attribution** — auto-created tickets are badged, and every automated action is recorded on the test's Events tab.

Automatic ticketing is the new recommended path for Linear and Jira. [Webhook-based ticket creation](/flaky-tests/webhooks) remains fully supported for custom workflows and other platforms.

Head to **Settings → Repositories → \[your repository] → Ticketing** to turn it on, or [read the docs](/flaky-tests/management/ticketing/automatic-ticketing) for the full behavior reference.